Refund Policy

1. Introduction

This Refund and Cancellation Policy explains the conditions under which you may cancel an order or request a refund for services purchased through LocalCitationService.com. By placing an order with us, you agree to the terms outlined below.

2. Cancellation Policy

We understand that circumstances may change after placing an order. Cancellation requests will be considered under the following conditions:

• Requests must be made within 2 days of placing the order.
• Cancellations may not be accepted if the order has already been assigned to our fulfillment team or partner vendors, or if work has commenced or been completed.

To request a cancellation, please contact our support team promptly at info@localcitationservice.com.

3. Refund Policy

We want you to be satisfied with our services. Refunds are available under the following conditions:

• First Order Guarantee: Your first order is covered by a 7-day risk-free refund. If you are not satisfied, you may request a full refund within 7 days of delivery.
• Service Quality Issues: Refunds or revisions will be considered if you can clearly demonstrate that the service delivered was unsatisfactory or did not match the description on our website.
• All refund requests must be reported to our support team within 7 days of service delivery.

If a refund is approved, all citations created during the order will be removed as part of the refund process.

4. Exclusions

Please note that refunds will not be provided in the following cases:

• Requests made after the 7-day refund period has expired.
• Orders where inaccurate or incomplete business information was provided by the customer.
• Situations where third-party directories reject, delay, or remove listings (as this is outside our control).
• Orders where significant work has already been completed before a refund request was made.

5. How to Request a Refund

To request a refund, please contact our customer support team at info@localcitationservice.com within the specified time frame. Include your order number, business details, and a description of the issue so we can review your case quickly.

6. Updates to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page, with the effective date updated accordingly.

Your continued use of our services after changes are made constitutes your acceptance of the updated policy.